01
Memorial Page Hosting and Annual Renewal
Remember Me provides personalised digital memorial pages. Each memorial page requires ongoing hosting, storage, maintenance, security and platform support.
Unless expressly stated otherwise at the time of purchase, each memorial page includes the initial hosting period specified during checkout or in the relevant product description.
After the initial hosting period, a hosting and preservation fee of £1.99 per year will apply. This fee is charged every 12 months and contributes towards website hosting, data storage, security monitoring, platform maintenance, software updates, backup processes and service administration.
The hosting fee is an annual service fee for keeping the digital memorial page active and accessible online.
02
Non-Payment of Hosting Fees
If the annual hosting fee is not paid when due, Remember Me may take steps to contact the customer using the contact details held on file.
If the hosting fee remains unpaid, Remember Me reserves the right to suspend, restrict, disable, withdraw or remove access to the memorial page and its personal web link.
If payment is not reinstated within a reasonable period after reminder or attempted reminder, Remember Me may permanently delete the memorial page, uploaded content, associated data and related digital materials.
Once a memorial page or its content has been permanently deleted, Remember Me may not be able to recover or restore it. Customers are responsible for keeping their own copies of photographs, videos, written memories, audio, documents and other materials submitted to us.
Remember Me accepts no liability for loss of access, loss of content or interruption to the memorial page arising from non-payment of the annual hosting fee.
03
No Permanent, Lifetime or Forever Hosting Guarantee
Remember Me is committed to preserving memorial pages with care for as long as reasonably possible while the service remains operational and all applicable hosting fees are paid.
However, no online service can honestly guarantee permanent, lifetime, forever, eternal or uninterrupted availability. Unless expressly agreed in writing, Remember Me does not guarantee that any memorial page, personal web link, website, hosting service, domain, platform or digital content will remain available permanently or indefinitely.
Any wording such as “lasting tribute”, “forever remembered”, “always remembered”, “share their story”, “keep memories alive” or similar wording is intended to describe the emotional purpose of the product. It is not a legal guarantee that the website, digital memorial page or hosted content will remain online forever.
Access to memorial pages may be affected by matters outside our control, including website maintenance, hosting provider issues, third-party platform changes, technical failures, cyber incidents, changes in law, non-payment of hosting fees, domain issues, supplier failure, or the closure, sale, restructuring, insolvency or discontinuation of the business.
04
Long-Term Hosting Commitment
Remember Me aims to maintain memorial pages for future generations where it is commercially, technically and legally reasonable to do so.
Provided all applicable hosting fees are paid, and provided the service remains operational, Remember Me will use reasonable commercial endeavours to keep memorial pages available.
While every reasonable effort will be made to preserve memorial content, Remember Me cannot guarantee perpetual availability of any online service, domain, hosting provider, software platform, personal web link or stored content.
05
Service Development and Platform Changes
Remember Me may develop, update, improve, replace or modify its products, software, hosting arrangements, platform features, storage systems, page layouts, security processes, payment methods and customer support processes over time.
These changes may include moving hosting providers, changing technology suppliers, introducing new security measures, updating memorial page designs, altering storage arrangements, improving page-sharing functionality, or changing how memorial content is displayed.
Such changes will not constitute a breach of contract provided the core memorial page service remains substantially available, subject to these policies and any applicable customer terms.
06
Business Continuity, Sale or Transfer
If Remember Me is sold, merged, acquired, refinanced, restructured, transferred, or its business or assets are moved into another company or successor organisation, customer accounts, memorial pages, uploaded content, personal web links, contractual obligations, intellectual property and service arrangements may transfer to that successor organisation.
Customers consent to such transfer where it is necessary or appropriate to continue providing the memorial page service, support business continuity, preserve memorial content, or comply with legal, accounting, operational or commercial requirements.
Where reasonably practicable, Remember Me will aim to notify affected customers of any material transfer or change to the organisation responsible for operating the service.
07
If Remember Me Closes or Stops Operating
If Remember Me ceases trading, becomes insolvent, is sold, is restructured, or decides to discontinue the digital memorial service, we will take reasonable steps, where possible, to notify affected customers using the contact details we hold.
Where reasonably practicable, we will aim to provide customers with an opportunity to download, copy, or request an export of their memorial page content before the service is withdrawn.
We cannot guarantee that memorial pages, personal web links, uploaded photos, written content, videos, audio, tribute messages or other digital materials will remain available after the business has closed or the service has been discontinued.
After closure or discontinuation, memorial content may be deleted, anonymised, archived, transferred to a successor provider, or otherwise handled in accordance with applicable law, our Privacy Policy, and any legal, accounting, tax or regulatory obligations.
08
Customer Responsibility to Keep Copies
Customers are responsible for keeping their own copies of any photos, written memories, videos, audio files, documents, tribute messages or other materials submitted to Remember Me.
We strongly recommend that customers keep independent backups of all important content before submitting it to us. Remember Me should not be treated as the only storage location for irreplaceable family memories or personal materials.
Operational backups may be used for security, recovery and continuity purposes, but these should not be relied upon as a customer backup service.
09
Memorial Page Access and Link Continuity
Each digital memorial page is available through a personal web link created by Remember Me.
If the website, hosting service, domain, platform, payment status, customer account or business ceases to operate, the personal web link may stop working or may no longer provide access to the memorial page.
Remember Me cannot guarantee continued access where the online service has been suspended, removed, discontinued or made unavailable due to non-payment, business closure, insolvency, platform failure, third-party supplier failure, domain failure or other circumstances outside our reasonable control.
10
How Long We Keep Memorial Content
We keep memorial page content for as long as the memorial page remains active, the service remains operational, the applicable hosting fees are paid, and we have a lawful reason to continue storing the content.
Memorial content may include names, photographs, written stories, dates, family information, tribute messages, audio, video or other materials submitted by the customer.
Where content includes personal data relating to living individuals, we will handle that data in accordance with UK data protection law.
We may retain certain customer, order, payment, tax and business records for legal, accounting, fraud prevention, dispute resolution or regulatory purposes.
11
What Happens to Data if the Business Closes
If Remember Me closes, stops trading, becomes insolvent, is sold, or transfers its business or assets to another provider, customer data and memorial content may be:
- deleted where it is no longer required;
- archived for a limited period;
- made available for customer download where reasonably possible;
- transferred to a successor provider where lawful and appropriate; or
- retained where required for legal, accounting, tax, regulatory or dispute purposes.
Where reasonably practicable, we will try to notify customers before memorial pages are removed or transferred. However, we cannot guarantee notice in every circumstance, particularly where closure is sudden, outside our control, or caused by insolvency, platform failure, loss of access or technical issues.
12
Privacy and Personal Data
To create and manage memorial pages, Remember Me may collect customer contact details, order details, memorial page information, photographs, videos, written tributes, family stories, messages and other materials submitted through our forms or communication channels.
Some submitted content may include personal data relating to living individuals, such as names, family relationships, photographs, videos, contact details or messages. Where this happens, we aim to handle that information carefully, lawfully and only for the purposes of creating, maintaining and supporting the memorial page service.
Customers should avoid submitting personal information about living individuals unless they have permission to do so or are comfortable that the information may appear on a memorial page.
Customers may contact us to ask questions about their data, request corrections, request removal of content, or discuss deletion where appropriate. Requests will be reviewed in accordance with our Privacy Policy and applicable UK data protection law.
13
Content Ownership and Copyright
Remember Me does not claim ownership of photographs, videos, written memories, tribute messages, audio recordings or other content submitted by customers.
By submitting content to Remember Me, the customer confirms that they either own the content, have permission from the relevant rights holder, or are otherwise legally allowed to provide it for use on the memorial page.
By submitting content, the customer grants Remember Me a non-exclusive, royalty-free, limited licence to store, host, display, reproduce, back up, format and make that content available solely for the purpose of creating, operating, supporting, maintaining and displaying the memorial page service.
If anyone believes that content on a Remember Me memorial page infringes their copyright, privacy, image rights or other rights, they should contact us so we can review the matter.
Remember Me reserves the right to refuse, remove, hide, suspend or restrict content where we reasonably believe it infringes rights, breaches our standards, creates legal risk, or is unsuitable for the service.
14
Music, Audio and Favourite Songs
Where customers ask us to include music, audio, voice notes or a favourite song on a memorial page, the customer is responsible for ensuring that they have the appropriate rights, permissions or lawful basis to use that audio content.
Remember Me does not permit the upload, hosting or public streaming of copyrighted music unless the customer owns the rights or has obtained the required permissions or licences.
Where appropriate, Remember Me may recommend using approved third-party streaming embeds or links instead of uploading an audio file directly.
We reserve the right to refuse, remove or replace audio content where we believe it may infringe copyright, breach platform rules, create licensing risk, or otherwise be unsuitable for the memorial page.
15
Content Standards and Moderation
Memorial pages are intended to be respectful, personal and appropriate spaces for remembering loved ones. Customers must not submit content that is unlawful, abusive, threatening, hateful, defamatory, discriminatory, obscene, deliberately distressing, misleading or otherwise inappropriate.
Customers should also avoid submitting content that infringes another person’s rights, includes private information without permission, or could reasonably cause harm or distress to others.
Remember Me reserves the right to refuse, edit, hide, restrict, suspend or remove content where we reasonably believe it breaches our standards, infringes third-party rights, creates legal risk, or is unsuitable for the service.
We may also suspend or remove access to a memorial page where there is a dispute about authority, family consent, copyright, privacy, ownership, payment status or appropriate use.
16
Family Disputes and Authority to Provide Content
The person submitting content to Remember Me confirms that they have appropriate authority, permission or consent to provide that content for use on the memorial page.
Where there is a family dispute, complaint, competing request, privacy concern or disagreement about the content of a memorial page, Remember Me may temporarily suspend, restrict or remove the relevant memorial page or disputed content while the issue is reviewed.
Remember Me is not responsible for resolving family disputes, inheritance disputes, personal disagreements or disputes about who should control a memorial page. In some cases, we may require written confirmation, evidence of authority or agreement between family members before making changes.
17
Founder, Director and Shareholder Protection
All products and services are supplied by the relevant trading entity operating the Remember Me service.
No director, founder, shareholder, employee, contractor, officer or representative of Remember Me shall have personal liability for any claim, loss, dispute, complaint, data issue, content issue, hosting issue, interruption, non-payment issue or service issue arising from use of the service.
Any claim relating to the memorial pages, hosted content, hosting fees, data handling or related services must be brought against the relevant business entity only, and not against individual founders, directors, shareholders, employees, contractors or representatives personally.
18
Supporting Vulnerable and Bereaved Customers
We recognise that many customers using Remember Me may be experiencing bereavement, grief, emotional distress, family pressure or other difficult circumstances.
We aim to communicate with compassion, patience and respect. We will try to provide clear information, avoid unnecessary pressure, and support customers who need extra time or help when creating a memorial page.
If a customer needs additional support, has difficulty using our forms, or would prefer help providing information, they can contact us and we will do our best to assist where reasonably possible.
Remember Me is not a counselling, legal, financial or bereavement advice service. Where specialist support is needed, customers should seek help from an appropriate professional or support organisation.
