01
Availability of Memorial Pages
Remember Me-QR provides digital memorial pages and related QR code products. We aim to keep memorial pages available for as long as reasonably possible while the service remains active and operational.
However, unless expressly stated in writing, we do not guarantee that any memorial page, QR code link, website, hosting service, domain, platform, or digital content will remain available permanently, indefinitely, or for the lifetime of any person, family member, grave, memorial, or product.
Access to memorial pages may be affected by matters outside our control, including but not limited to website maintenance, hosting provider issues, third-party platform changes, technical failures, cyber incidents, changes in law, non-payment of hosting or platform costs, domain issues, or the closure, sale, restructuring, insolvency, or discontinuation of the business.
02
If Remember Me-QR Closes or Stops Operating
If Remember Me-QR ceases trading, becomes insolvent, is sold, is restructured, or decides to discontinue the digital memorial service, we will take reasonable steps, where possible, to notify affected customers using the contact details we hold.
Where reasonably practicable, we will aim to provide customers with an opportunity to download, copy, or request an export of their memorial page content before the service is withdrawn.
We cannot guarantee that memorial pages, QR code links, uploaded photos, written content, videos, music, tribute messages, or other digital materials will remain available after the business has closed or the service has been discontinued.
After closure or discontinuation, memorial content may be deleted, anonymised, archived, transferred to a successor provider, or otherwise handled in accordance with applicable law, our Privacy Policy, and any legal, accounting, tax, or regulatory obligations.
03
No Permanent Hosting Guarantee
The purchase of a QR medallion, memorial page, or related product does not create a guarantee of permanent or lifetime hosting unless this has been expressly agreed in writing.
Any wording such as “lasting tribute”, “forever remembered”, “permanent memory”, “always remembered”, or similar wording is intended to describe the emotional purpose of the product and not a legal guarantee that the website, QR code, or digital memorial page will remain online forever.
04
Customer Responsibility to Keep Copies
Customers are responsible for keeping their own copies of any photos, written memories, videos, audio files, documents, or other materials submitted to Remember Me-QR.
We strongly recommend that customers keep independent backups of all important content before submitting it to us. Remember Me-QR should not be treated as the only storage location for irreplaceable family memories or personal materials.
05
QR Code Continuity
The QR code supplied with a medallion or product links to the digital memorial page or online location created by Remember Me-QR.
If the website, hosting service, domain, platform, or business ceases to operate, the QR code may stop working or may no longer direct users to the memorial page.
We are not responsible for replacing QR medallions, plaques, printed materials, headstone attachments, or other physical products where the linked online service has been discontinued due to business closure, insolvency, platform failure, or other circumstances outside our reasonable control.
06
How Long We Keep Memorial Content
We keep memorial page content for as long as the memorial page remains active, the service remains operational, and we have a lawful reason to continue storing the content.
Memorial content may include names, photographs, written stories, dates, family information, tribute messages, audio, video, or other materials submitted by the customer.
Where content includes personal data relating to living individuals, we will handle that data in accordance with UK data protection law.
We may retain certain customer, order, payment, tax, and business records for legal, accounting, fraud prevention, dispute resolution, or regulatory purposes. UK company records are commonly required to be kept for 6 years from the end of the relevant company financial year.
07
What Happens to Data if the Business Closes
If Remember Me-QR closes, stops trading, becomes insolvent, is sold, or transfers its business or assets to another provider, customer data and memorial content may be:
- deleted where it is no longer required;
- archived for a limited period;
- made available for customer download where reasonably possible;
- transferred to a successor provider where lawful and appropriate; or
- retained where required for legal, accounting, tax, regulatory, or dispute purposes.
Where reasonably practicable, we will try to notify customers before memorial pages are removed or transferred. However, we cannot guarantee notice in every circumstance, particularly where closure is sudden, outside our control, or caused by insolvency, platform failure, loss of access, or technical issues.
The ICO’s storage limitation principle says personal data should not be kept indefinitely without a clear purpose, and organisations should erase or anonymise data when it is no longer needed.
08
Privacy and Personal Data
To create and manage memorial pages, Remember Me-QR may collect customer contact details, order details, memorial page information, photographs, videos, written tributes, family stories, messages and other materials submitted through our forms or communication channels.
Some submitted content may include personal data relating to living individuals, such as names, family relationships, photographs, videos, contact details or messages. Where this happens, we aim to handle that information carefully, lawfully and only for the purposes of creating, maintaining and supporting the memorial page service.
Customers should avoid submitting personal information about living individuals unless they have permission to do so or are comfortable that the information may appear on a memorial page.
Customers may contact us to ask questions about their data, request corrections, request removal of content, or discuss deletion where appropriate. Requests will be reviewed in accordance with our Privacy Policy and applicable UK data protection law.
09
Content Ownership and Copyright
Remember Me-QR does not claim ownership of photographs, videos, written memories, tribute messages, audio recordings or other content submitted by customers.
By submitting content to Remember Me-QR, the customer confirms that they either own the content, have permission from the relevant rights holder, or are otherwise legally allowed to provide it for use on the memorial page.
By submitting content, the customer grants Remember Me-QR a non-exclusive, limited licence to store, display, reproduce and make that content available solely for the purpose of creating, operating, supporting, maintaining and displaying the memorial page and related QR code service.
If anyone believes that content on a Remember Me-QR memorial page infringes their copyright, privacy, image rights or other rights, they should contact us so we can review the matter.
10
Music, Audio and Favourite Songs
Where customers ask us to include music, audio, voice notes or a favourite song on a memorial page, the customer is responsible for ensuring that they have the appropriate rights, permissions or lawful basis to use that audio content.
Remember Me-QR may recommend the use of approved third-party streaming embeds or links where appropriate. Uploading or publicly streaming copyrighted music without permission may not be allowed.
We reserve the right to refuse, remove or replace audio content where we believe it may infringe copyright, breach platform rules, create licensing risk, or otherwise be unsuitable for the memorial page.
11
Content Standards and Moderation
Memorial pages are intended to be respectful, personal and appropriate spaces for remembering loved ones. Customers must not submit content that is unlawful, abusive, threatening, hateful, defamatory, discriminatory, obscene, deliberately distressing, misleading, or otherwise inappropriate.
Customers should also avoid submitting content that infringes another person’s rights, includes private information without permission, or could reasonably cause harm or distress to others.
Remember Me-QR reserves the right to refuse, edit, hide, restrict, suspend or remove content where we reasonably believe it breaches our standards, infringes third-party rights, creates legal risk, or is unsuitable for the service.
We may also suspend or remove access to a memorial page where there is a dispute about authority, family consent, copyright, privacy, ownership, or appropriate use.
12
Memorial Placement and Permission
Remember Me-QR products may be used with memorials, plaques, benches, keepsakes, headstones or other remembrance locations, depending on the customer’s chosen use.
Customers are responsible for checking whether permission is required before attaching, placing or installing a QR medallion or related product on any headstone, grave, cemetery plot, churchyard, crematorium memorial, public bench, plaque, private property or other location.
Rules may vary between cemeteries, churches, memorial parks, crematoria, local authorities, landowners, funeral directors and memorial masons. Remember Me-QR is not responsible for obtaining those permissions on behalf of the customer.
We are not responsible for removal, damage, refusal, repositioning, loss or rejection of a QR medallion or product where permission was not obtained or where the relevant site owner, authority or operator does not allow it.
13
Supporting Vulnerable and Bereaved Customers
We recognise that many customers using Remember Me-QR may be experiencing bereavement, grief, emotional distress, family pressure, or other difficult circumstances.
We aim to communicate with compassion, patience and respect. We will try to provide clear information, avoid unnecessary pressure, and support customers who need extra time or help when creating a memorial page.
If a customer needs additional support, has difficulty using our forms, or would prefer help providing information, they can contact us and we will do our best to assist where reasonably possible.
Remember Me-QR is not a counselling, legal, financial or bereavement advice service. Where specialist support is needed, customers should seek help from an appropriate professional or support organisation.
